At apharmstore.com, we are committed to ensuring your satisfaction with our products and services. Due to the nature of pharmaceutical products, we have specific policies regarding returns and refunds.
1. Medication Returns
For safety and regulatory reasons, we cannot accept returns of any medications. This policy helps ensure the integrity and safety of our products.
2. Refunds and Substitutions
While we cannot accept returns of medications, we strive to resolve any issues you may encounter. We offer the following options:
- Incorrect or Damaged Products: If you receive a product that is incorrect or damaged, please contact us immediately. We will arrange for a full refund or send a replacement product at no additional cost to you.
- Delivery Issues: If there is an issue with the delivery of your order, such as a lost package, please contact our customer service team. We will investigate the issue and provide a full refund or send a replacement product as needed.
- Product Quality Concerns: If you have any concerns about the quality of a product you received, please reach out to us. We will work with you to address your concerns and provide a suitable solution, which may include a full refund or a substitution.
3. How to Request a Refund or Substitution
To request a refund or substitution, please follow these steps:
- Contact Us: Reach out to our customer service team within 30 days of receiving your order. Provide your order number and a detailed description of the issue.
- Email: support@apharmstore.com
- Review and Resolution: Our team will review your request and may ask for additional information or photos of the product. We aim to resolve all issues promptly and will keep you informed throughout the process.
- Refund or Replacement: Once your request is approved, we will process your refund or send a replacement product. Refunds will be issued to the original payment method and may take 5-7 business days to process.
4. Contact Information
If you have any questions or need further assistance, please contact our customer service team:
Email: support@apharmstore.com
Thank you for choosing us. We appreciate your understanding and cooperation with our return and refund policy.